Q. What if an ILL is damaged or lost?


Patrons are responsible for returning items in the same condition in which they were received. 

The ILL librarian inspects all items as they arrive and as they are returned.  If an item arrives damaged, the ILL librarian will fill out a damage report on bright yellow paper and place it in the book. If you receive a book that is damaged, but does not have the report, please contact ILL@bridgewater.edu immediately. Please return the report with the book so you're not charged unfairly.

The patron will pay any charges associated with damage to or loss of a borrowed ILL book.  Normal wear and tear is expected. Common damages (that are billed by lending libraries) include:  highlighting, pen or pencil notes, coffee or liquid stains, dog-earred page corners, busted spines, and several torn pages.

The lending library determines the replacement cost and processing fees. 

  • Last Updated Jun 06, 2019
  • Views 1
  • Answered By Vickie Montigaud-Green

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