What if an ILL is damaged or lost?

Answer

Patrons are responsible for returning items in the same condition in which they were received. 

The ILL librarian inspects all items as they arrive and as they are returned.  If you damage the book, then you are responsible to pay any charges associated with the damage or loss of the borrowed ILL book.  Normal wear and tear is expected. Examples of damages include:  highlighting, pen or pencil notes, coffee or liquid stains, dog-earred page corners, busted spines, and several torn pages.

The lending library determines the replacement cost and processing fees. 

  • Last Updated Aug 20, 2025
  • Views 42
  • Answered By Vickie Montigaud-Green

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Welcome to our ILL Frequently Asked Questions page! Visit our Library Services and Special Collections FAQ pages as well. Feel free to contact us at any time!